Customer support is paramount at Avida and that’s why every new Avida motorhome or caravan has a very important attribute we simply call "peace of mind" with our market leading 3 year (or 1 million kilometre for Motorhomes) factory backed warranty, 5 year structural guarantee, 2 year emergency roadside assistance, coupled with our comprehensive nationwide accredited service network to ensure we are with you all the way.
To protect your warranty, it is a requirement to maintain your recreational vehicle in accordance with the owner's manual. In particular, you must present your recreational vehicle for service every 6 months within the first 3 year warranty period.
Motorhomes and caravans are complex machines and many people are often confused as to why warranty periods differ in some instances depending on the item concerned.
Motorhomes and caravans comprise three main components:
- The Chassis – Warranty on the chassis component is offered by the manufacturer of the chassis. Check with your local dealership to find out the warranty period on your chassis. The caravan chassis is manufactured by Avida and covered under the 3 year manufacturer warranty as offered by Avida.
- The Motorhome or Caravan – Body, furniture and fittings manufactured by Avida are covered under the 3 year manufacturer warranty as offered by Avida.
- The Appliances – Refrigerator, air conditioner, television and hot water system to name a few all have their own warranty offered by the respective manufacturers of each component; just like a normal home where the home builder generally doesn't warrant the washing machine for example.
You should read your handbook folder to fully understand what is offered on each component of your Avida motorhome or caravan. If in doubt, just call Avida Customer Relations for assistance on (02) 4735 8116.
* Refer to the warranty policy manuals terms and conditions. Commercial usage warranty terms differ.
^ Avida 3 year factory warranty includes motorhomes and caravans with a warranty start date as of the 1st October 2014. Contact your nearest dealer for more information and for full terms and conditions.