Just had to send you a few words of thanks for all the hard work and care you put into our new customised Avida Motorhome.
From day one of placing our order and right through to final handover day, The “ Care Factor “ and professionalism that was displayed left us with full trust in all that you would do and that nothing was too much to ask for you. If you could do it you would and you did. Everything we asked for was included in the completed build.
As soon as we walked into the motorhome for the first time we knew we had made the right decision, it exceeded our expectations! All of our family and friends have been equally amazed and have commented on the design, inclusions and quality, and now realise why we were prepared to wait for it to be made, rather than go to one of the dealerships where you can drive away with one on the day.
Our expectations that were already high have been exceeded and we are exceptionally happy with our Avida Longreach.
You should be extremely proud of the respectable service attitude that distinguishes especially you but also your business and your staff from the rest of the industry.
We would unreservedly recommend your company and are great advocates for Hinterland Motorhomes and Avida as we were greatly impressed from the very beginning with how well we were looked after exceptionally well not only by yourself but all of your team.
Kindest Regards Tom and Rhonda
We purchased a Esperance new in Nov 2011 and absolutely love it. It has the slide out in the living area and what a difference it makes. June last year we also purchased a Suzuki Vitara for a tow vehicle which I also use for travelling to work. It was a huge step for us as we had not even owned a caravan but we have no regrets.
As a fairly new owner of a Birdsville Elite congratulations on winning your appeal in the High Court.
We are very happy with our purchase and are finding out all the time meeting owners of other brands how lucky we are to have a Winnebago.
Dawn & Robert Browne.
Go Avida you are GOOD go, go, go.......
Thank you and congratulations for holding firm to the family's long history.
Best wishes to a great future
Winnebago name in Australia
Great to hear we still have beloved Winnebago name in Australia, we don't own but it a dream to one day , a BIG thanks
Congratulations Winnebago Australia on your successful appeal.
A well deserved win.
We will always refer to our camper as a Winnebago Adventurer.
Ron and Lila McDavitt
Well Done guys,
It's great to see an Aussie company take on the big guys and win. Good luck going into the future,
Thank You Avida
I am so happy I bought from Avida. We are currently touring FNQ (far north Queensland), in our Alpine. On a leg from Bowen to Mission Beach, we stopped in Townsville for a wee break for our 4 legged children. I did my usual walk around inspection of my rig and trailer and found a significant safety issue with the motor home and its ability to tow the trailer. I immediately contacted Avida assist. They were very helpful and thorough, asking if the vehicle needed towing etc. They gave me the address of the local Avida dealer and we slowly, at 20kph, made our way there. The fix was beyond the dealers resources in Townsville, so Leo (Manager) contacted Avida in Emu Plains. Photos were taken and within 45 minutes we were on our way with the information from Patrick (Emu Plains) that he was on the job to see if there was anyone local, who had the skills, could fix our problem. First thing the next day Patrick call me with a company who could do the job. Within 20 hours of our contacting Avida assist, and subsequently Avida, we were booked in for repairs, the very next day, Wednesday.
What can I say. Avida has ticked all the right boxes in a very thoughtful and professional manner. I will always be confident to influence people to buy from Avida, the after sales assistance is fantastic, and a credit to Avida's customer focus and policies.
Thank you so much, Laurie and Barbara Simpson
Regarding the mechanical breakdown of my motorhome in February 2011 at Wamberal NSW. I wish to extend my greatest appreciation to the Avida staff and management in their prompt assistance and feed back in getting my motorhome repaired and back on the road. This is my third Avida motorhome I have owned since 2002 and travelled many kms throughout Australia including Tasmania. Over this period I have had several mechanical and electrical problems but after contacting either Emu Plains or the local dealership service department they have fixed my request or directed me the nearest service dealer. If you could pass on my comments to all those involved in service or warranty within your organisation.
Again Thank You,
Memo of congratulations
Just a note to say how pleased we are with our Alpine. It has been such a nice comfortable motorhome to travel this beautiful country of ours. We are surprised to find it is unusual if we are not personally approached weekly by a stranger expressing admiration for this motorhome when on the road.
The Avida dealer "Country Motor" whom we purchased thru were exemplary on all quadrants of marketing and servicing and I would be surprised if you had a marketing agency exceeding the standards that they work to.
In April this year we were referred back to your factory for some warranty work and we could not have wished for more obliging and friendly service and attention from all of the Avida staff dealt with. The warranty repairs necessitated 2 nights overnight stay in the factory car park so we also had the opportunity to speak with workshop staff as they came and went and again we were impressed with the attitudes and outlooks of the folk behind the scene.
You have a winning product and the backup to go with it.
Bernie & May Koitka
Customer appreciation for service that your staff have provided
June and I wish to express our very sincere appreciation for the service that GAVIN (spare parts) provided to us, when we needed to replace the clips on our safety net over the cabin. Guess whose fault it was that this accident happened, it was my fault completely, because I made a grab for it when I fell off the ladder while I was cleaning out the van after a recent trip. Gavin really put in a great effort for us so we were not left with a safety net in future trips.
This is not the first time that your staff have provided us with exemplary service, as your records will show. We have a son in the Navy, stationed in Sydney, and we went over to mind his house, dogs and garden while he was on his honeymoon, and the motor home was stored in the holding compound at the "Randwick military barracks" which was regarded as secure storage, but while they were on their honeymoon thieves broke into the compound and did a lot of damage to our motor home as well as the other servicemen's property stored there while they were serving overseas.
Our motor home had to be transported up to your business on the back of a flat top tow truck, where Ken took over and he and the staff did a restoration that was top grade. When we got back to Sydney and arrived up to pick it up we were absolutely amazed at what a wonderful job had been done. We wrote to you at that time to also express our sincere appreciation. It does not surprise us that Avida is the number one in all aspects of not only building motor homes but equally in customer relations, we are not just a statistic that fades into oblivion once we pay the bill. Buying an Avida is a long term relationship.
June & Ross Parkinson